Customer Integration & Support Engineer

$100,000 to $130,000 (USD)

Customer Integration & Support Engineer
Denver, CO – Permanent role
$100,000 to $130,000 (USD)

To be successful in the role, you need to have extensive software integration experience and excellent problem solving, debugging and troubleshooting skills. You also need to show a proven track record of building strong technical customer relationships, and working with cross-functional teams


  • Solutions and services for leading Broadcast Media companies, Telco, Studio, and sports associations to manage and protect media content.
  • You will work with other teams to ensure the execution of product integration for new and existing customers.
  • Perform technical integration activities to new and existing customers in key business areas.
  • Troubleshoot, research and diagnose product integration issues through reading logs, error messages and network traces.
  • Work with other teams to provide Tier 2 technical support
  • Perform end-to-end test and certification activities to verify product integration for customer sign off.
  • Provide hands on training to customers to operate and administer installed systems.
  • Follow established ISO and ITIL processes and guidelines, adhere to documentation and quality standards


  • University degree in Computer Science or Engineering or equivalent education in a related technical field.
  • 5-8 years of relevant customer-facing software integration experience
  • Experience integrating and supporting OTT / Broadband solutions, DRM, Adaptive Streaming, Content Management systems and workflows; iOS / Android apps and devices.
  • Experience in the broadcast/digital media industry working with IP Linear and VOD content delivery systems and work flows including CDNs and Content Packagers.
  • Cloud-based service management experience is a plus
  • Familiar with XML, HTML, HTTP, FTP, etc.
  • Experience in Object-Oriented Programming
  • Experience with scripting (Python, JavaScript or BASH)

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